Water coming in right now?
Stop the water at the main shutoff, keep away from anything electrical that's wet, and call. Extraction today saves drywall, flooring and cabinets tomorrow.
Fast callback on emergency requests
The first 15 minutes
Do these in order
- 1
Get people and pets away from the water
Especially if water is near outlets, cords, the panel, or the ceiling is bulging.
- 2
Shut off the water
Close the fixture valve, or the main shutoff. Open a low faucet to drain pressure.
- 3
Turn off power to wet areas
Only from a dry spot. If the panel is wet or you'd have to stand in water, leave it and tell the crew.
- 4
Photograph and film everything
Every room, the source, damaged items. Before cleanup.
- 5
Call for extraction
Then call your insurer to open a claim.
Emergency services
Pick what happened
Water Extraction
Water extraction removes standing and soaked-in water with truck-mounted or portable pumps and extraction wands, so drying can start.
Learn more
Burst Pipe Cleanup
When a pipe bursts, shut off the main water valve first, then get water extraction and drying started.
Learn more
Flooded Basement Cleanup
Flooded basement cleanup means pumping out the water, removing wet carpet, drywall and insulation that can't be saved, cleaning and disinfecting, and drying the space with dehumidifiers.
Learn more
Sewage Backup Cleanup
Sewage backup cleanup is category 3 water work: crews in protective gear remove the waste water and every porous material it touched, clean and disinfect hard surfaces, and dry the area.
Learn more
Storm and Flood Damage
Storm and flood cleanup removes outside water that entered through the roof, windows, doors or foundation, discards porous materials it contaminated, and dries the structure.
Learn moreFAQ
Emergency questions
What counts as a water damage emergency?
Water that is still coming in, standing water on any floor, water near electrical, a sagging ceiling, or any sewage. All of these get worse by the hour.
Should I stay in the house?
Leave if water is near the electrical panel, a ceiling is sagging, you smell gas, or sewage is involved and anyone in the home is vulnerable. Otherwise stay out of wet rooms.
Where is my main water shutoff?
Usually where the water line enters the house: basement wall, crawl space, garage, utility closet or near the water heater. In warm climates it's often outside, near the meter or foundation.